Refund Policy

REFUND POLICY

At Peptyd Lab, we are committed to providing high-quality products for professional research use. Please read this Refund Policy carefully before making a purchase.

1. Eligibility for Refunds

Refunds or replacements are considered only if:

  • The product is damaged, defective, or incorrect upon delivery.
  • The issue is reported to us within 7 days of receiving the product.

Products used or opened are not eligible for a refund, unless there is a manufacturing defect.

2. How to Request a Refund

To request a refund or replacement:

  1. Contact us at support@peptydlab.com or info@peptydlab.com.
  2. Provide your order number, product details, and a description of the issue.
  3. Include photos or supporting evidence if applicable.

Our team will review your request and respond within 3–5 business days.

3. Refund Process

  • Approved refunds will be issued to the original payment method.
  • Refund processing time may take 5–10 business days, depending on your bank or payment provider.
  • Shipping costs are non-refundable, except in cases of damaged or incorrect items.

4. Replacement Policy

If a product is defective or incorrect, Peptyd Lab may provide a replacement at no additional cost. Replacement requests must also be submitted within 7 days of delivery.

5. Non-Refundable Items

  • Products that have been used or opened (unless defective)
  • Products purchased outside official Peptyd Lab channels
  • Products damaged due to improper handling or storage by the customer

6. Contact Us

For any questions about refunds, replacements, or returns, please contact us at:

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